At [site_title], we aim to make every order experience simple, transparent, and reliable. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, and what you can expect after placing an order.

Please review this policy before completing your purchase.

1. Business Information

Business Name: [site_title]
Legal Business Name: Stone’s Pet Shop
Business Address: 8844 S Elm Ave, Fresno, CA 93706, United States
Email: [site_email]
Website: [site_title]

2. Shipping Destination

[site_title] currently ships orders within the United States only.

We do not currently offer international shipping.

Orders must be placed with a valid delivery address located within the United States.

3. Shipping Method

We currently offer Free Standard Shipping for eligible orders.

Available shipping options and delivery services may vary depending on the delivery address, product availability, and other circumstances. Any applicable shipping options or charges will be clearly displayed during checkout before you complete your purchase.

4. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Processing time includes the time required to verify, prepare, package, and dispatch your order.

Processing times do not include weekends or applicable U.S. holidays.

Some orders may require additional processing time due to product availability, order verification, high order volume, or other circumstances.

5. Order Cut-Off Time

Our standard order processing cut-off time is:

5:00 PM Eastern Standard Time (EST), Monday–Friday

Orders placed after the applicable cut-off time may be processed on the next business day.

Orders placed on weekends or U.S. holidays will generally begin processing on the next available business day.

6. Estimated Delivery Time

After your order has been processed and shipped, standard delivery is generally estimated to take:

3–7 business days

The typical overall order timeline is approximately:

1–3 business days for processing + 3–7 business days for delivery

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, service disruptions, or other circumstances outside our control.

7. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing available tracking information.

If tracking information is provided, you can use it to monitor the progress of your shipment through the applicable carrier.

Tracking information may take some time to become active after an order has been dispatched.

8. Delivery Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully verify:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code

[site_title] is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, contact us as soon as possible at [site_email].

9. Shipping Delays

Unexpected shipping delays may occasionally occur due to:

  • Severe weather
  • Carrier delays
  • Holidays
  • High shipping volume
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Regional service interruptions
  • Other circumstances beyond [site_title]’s reasonable control

If your shipment is delayed, we recommend checking the available tracking information first. You may also contact us at [site_email] for assistance.

10. Lost or Missing Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please first check:

  • Your front door or designated delivery area
  • Mailroom or reception area
  • Around your property
  • With household members or neighbors
  • Any alternative delivery location specified by the carrier

If you still cannot locate your package, contact the applicable carrier and [site_title] at [site_email].

We will make reasonable efforts to assist in investigating the shipment.

11. Damaged Packages

If your package arrives visibly damaged, please document the condition with clear photographs and contact us as soon as possible at [site_email].

Please include your order number, a description of the damage, and photographs of the package and product where applicable.

12. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item is missing from your shipment, please contact us at [site_email] as soon as possible.

Please provide:

  • Order number
  • Name of the missing or incorrect item
  • Description of the issue
  • Clear photographs, where applicable

We will review the order and assist with an appropriate resolution.

13. Returned or Undeliverable Packages

A package may be returned to the sender if it cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or another delivery-related issue.

If your package is returned to [site_title], please contact us at [site_email].

Depending on the circumstances, we may offer a reshipment or refund. Additional shipping or handling costs may apply when the issue resulted from incorrect information or actions attributable to the customer.

14. Multiple Items in One Order

If an order contains multiple items, they may be shipped together or separately depending on product availability, fulfillment requirements, warehouse processing, or carrier arrangements.

If items are shipped separately, you may receive separate shipping confirmation emails or tracking information.

15. Shipping Charges

[site_title] currently provides Free Standard Shipping within the United States for eligible orders.

If additional shipping options or charges become available, the applicable cost will be clearly displayed during checkout before payment is completed.

16. Delivery Estimates Are Not Guaranteed

All delivery timeframes provided in this policy are estimates for customer convenience.

[site_title] does not guarantee a specific delivery date unless a guaranteed delivery service is expressly offered during checkout.

Carrier delays, severe weather, holidays, transportation disruptions, and other circumstances outside our reasonable control may affect delivery times.

17. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at [site_email].

We will make reasonable efforts to accommodate requests received before an order has been processed or shipped. However, changes or cancellations cannot be guaranteed once fulfillment or shipment has begun.

18. Contact Us

If you have questions about shipping, tracking, delivery delays, damaged packages, missing items, or your order status, please contact us:

Website: [site_title]
Business Address: 8844 S Elm Ave, Fresno, CA 93706, United States
Email: [site_email]

Our customer support team will be happy to assist you with your shipping-related questions.